Accessibility Statement


Web Accessibility content posted since May 2018 meets Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

Measures to support accessibility:

Web Accessibility Initiative Retour takes the following measures to ensure accessibility of the MyRetour website:

  • Include accessibility as a requirement for all web content. Content must meet WCAG 2.1 AA, and should meet AAA as feasible.
  • Assign clear accessibility goals and responsibilities.
  • Ensure content authors have accessibility knowledge and skills.
  • Include accessibility as part of our mission.
  • Include accessibility throughout our internal policies.
  • Usability test with participants with disabilities.

Conformance status:

The Web Content Accessibility Guidelines (WCAG) standard defines requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. “Fully conforms” means that the content meets all of the WCAG requirements at the specified Level without exceptions.

Technical specifications:

The WAI website relies upon the following technologies for conformance with WCAG 2.1:

  • HTML
  • CSS
  • SVG

The following technologies are used to improve accessibility and the user experience for everyone:

  • JavaScript


We welcome your feedback on the accessibility of the MyRetour website. Please let us know if you encounter accessibility barriers.

We usually respond to accessibility feedback from e-mail within 3-5 business days. Sometimes it can take up to 3 weeks. If you do not receive a reply to e-mail within 10 business days, you can contact David Pollack at 914-552-1871

Compatibility with browsers and assistive technology:

The MyRetour website is designed to be compatible with assistive technologies and the last two versions of major browsers.

In Internet Explorer 10, 11, and older browsers, some aspects of the website may not display optimally. The website is not designed for Internet Explorer 9 and earlier versions.

Limitations and alternatives:

Several videos on the MyREtourI website use YouTube. As an alternative, the videos are provided as MP4 files on a Dreamhost server.

Assessment approach:

Retour assessed the accessibility of the  MyRetour website by self-evaluation.